Shift Lead: Store Operations & Customer Experience

Walgreens Co.; North Smithfield (RI); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Co. is seeking a dedicated team member to open and close the store when management is unavailable, handling essential start‑ups, cash handling, and ensuring floor and stock room readiness.

You will process returns, refunds, and cash drops, and provide accurate change for registers. The role emphasizes delivering a distinctive customer experience, assisting customers and patients, and supporting inventory, pricing, and displays.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management and ensure floor and stock room are ready for the business day.
• Handle product returns, refunds, cash drops to the safe, and provide change for registers.
• Provide a distinctive and delightful customer experience to patients and customers.
• Assist with inventory, pricing changes, displays, and housekeeping to support store operations.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification

Pharmacy license

Job description

Walgreens Co. is seeking a dedicated team member to open and close the store when management is unavailable, handling essential start‑ups, cash handling, and ensuring floor and stock room readiness.

You will process returns, refunds, and cash drops, and provide accurate change for registers. The role emphasizes delivering a distinctive customer experience, assisting customers and patients, and supporting inventory, pricing, and displays.