Shift Lead: Store Operations & Customer Experience

Walgreens Co.; Springfield (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking an on-site team member to open and close the store in the absence of management, perform cash handling, and ensure the floor and stock room are ready for the business day. You will handle returns, refunds, and cash drops while delivering a distinctive Walgreens customer experience.

Engaging customers, resolving issues, and modeling best practices in customer service are essential, with emphasis on proactiveness and accurate pricing and displays across departments.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management and handles required cash, ensuring floor and stock room ready for business day.
• Completes product returns, order voids, refunds, cash drops to the safe, and provides change to cash registers.

Skills

Leadership

Supervision

Retail key holder

English fluency

Store systems knowledge

Tools

Store systems

Job description

Walgreens Co. is seeking an on-site team member to open and close the store in the absence of management, perform cash handling, and ensure the floor and stock room are ready for the business day. You will handle returns, refunds, and cash drops while delivering a distinctive Walgreens customer experience.

Engaging customers, resolving issues, and modeling best practices in customer service are essential, with emphasis on proactiveness and accurate pricing and displays across departments.