Shift Lead: Customer Experience & Store Ops

Walgreens Co.; Brooklyn (FL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a store team member to open and close the location in the absence of management, handle cash, and prepare the floor for the business day. You will assist with returns, refunds, pricing, and stockroom tasks while delivering a friendly, helpful customer experience.

The role emphasizes community-facing service, teamwork, and adherence to store policies, with opportunities to support pharmacy-related activities as needed.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for the business day.
• Completes product returns, order voids, customer refunds, cash drops, and provides change to cash registers.
• Engages customers and patients, resolves issues, and delivers a distinctive customer experience.
• Maintains accurate inventory and pricing, assists with displays, and supports backroom operations.
• Assists with pharmacy-related window and compliance tasks as requested.

Skills

Customer service

Leadership

English fluency

Education

PTCB certification

Tools

Pharmacy license

Job description

Walgreens Co. is seeking a store team member to open and close the location in the absence of management, handle cash, and prepare the floor for the business day. You will assist with returns, refunds, pricing, and stockroom tasks while delivering a friendly, helpful customer experience.

The role emphasizes community-facing service, teamwork, and adherence to store policies, with opportunities to support pharmacy-related activities as needed.