Shift Lead: Customer Experience & Store Operations

Walgreens; Alliance (OH); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Alliance, OH seeks a team member to open and close the store in the absence of management, manage cash and back‑door deliveries, and ensure readiness for business. You will handle returns, refunds, and cash drops while delivering friendly service and a superior customer experience.

Responsibilities include engaging customers, assisting with products, resolving issues, coordinating inventory, and supporting merchandising and pricing tasks to maintain store standards.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, handling systems startup, cash, and ensuring floors and stock rooms are ready.
• Process product returns, refunds, cash drops, and provide change at registers.
• Deliver a distinctive and delightful customer experience.
• Engage customers, assist with products and services, resolve issues, and answer questions to ensure a positive experience.
• Assist with inventory, pricing, merchandising, and store maintenance to support operations.

Skills

Leadership

Customer service

Communication

Job description

Walgreens in Alliance, OH seeks a team member to open and close the store in the absence of management, manage cash and back‑door deliveries, and ensure readiness for business. You will handle returns, refunds, and cash drops while delivering friendly service and a superior customer experience.

Responsibilities include engaging customers, assisting with products, resolving issues, coordinating inventory, and supporting merchandising and pricing tasks to maintain store standards.