Shift Lead: Customer Experience & Store Operations

Walgreens; Lancaster (OH); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Lancaster, Ohio is seeking a team member to open and close the store when management is not present, manage cash and prepare the floor and stock room for the day, and assist with vendor deliveries.

The role emphasizes delivering a distinctive customer experience, handling returns and refunds, and supporting inventory control, displays, and policy compliance to ensure smooth operations.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including system start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets and assists with products and services, resolves issues to ensure a positive experience.
• Maintains accurate inventory counts and supports pricing, displays, and basic upkeep of the store.

Skills

Leadership

Customer service

Cash handling

Retail supervision

Tools

Store systems

Job description

Walgreens in Lancaster, Ohio is seeking a team member to open and close the store when management is not present, manage cash and prepare the floor and stock room for the day, and assist with vendor deliveries.

The role emphasizes delivering a distinctive customer experience, handling returns and refunds, and supporting inventory control, displays, and policy compliance to ensure smooth operations.