Shift Lead: Customer Experience & Store Ops

Walgreens; Verdugo City (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

Walgreens is seeking a store team member capable of opening and closing the store in the absence of management, handling cash and ensuring doors and deliveries are properly managed. You will assist with returns, refunds, price changes, and inventory while delivering a consistently welcoming customer experience.

The role emphasizes teamwork, compliance with policies, and proactive service, including helping with backdoor access for deliveries and maintaining store standards.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for the business day.
• Completes product returns, order voids, customer refunds, and cash drops to the safe while providing change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting and offering assistance with products and services to ensure a positive experience.
• Ensures proper pricing and signage and assists with inventory and displays.
• Manages store keys, backdoor access for deliveries, and participates in vendor ordering and reverse logistics.
• Monitors and records sales on the cash register, reviewing scanning errors and price verifications.
• Supports merchandising, price changes, and compliance with local regulations.
• Assists with bookkeeping activities and maintenance of store condition and systems.

Skills

Leadership experience

English proficiency

Job description

Walgreens is seeking a store team member capable of opening and closing the store in the absence of management, handling cash and ensuring doors and deliveries are properly managed. You will assist with returns, refunds, price changes, and inventory while delivering a consistently welcoming customer experience.

The role emphasizes teamwork, compliance with policies, and proactive service, including helping with backdoor access for deliveries and maintaining store standards.