Shift Lead: Customer Experience & Store Ops

Walgreens; Grove City (OH); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Ohio is seeking a flexible, customer-focused team member to open and close the store in management's absence, manage cash and perform checkout responsibilities, and ensure floor and stockroom readiness for the business day.

The role involves handling backdoor deliveries, returns, refunds, price changes, and maintaining accurate pricing and signage while delivering a consistently friendly customer experience.

Qualifications

• 1 year or more of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing and speaking English.
• Willingness to work flexible schedules, including evenings and weekends.
• Preferred knowledge of store inventory / pricing.

Responsibilities

• Engages customers and patients by greeting them and offering assistance with products and services.
• Models and shares customer service best practices to deliver a distinctive customer experience.
• Hold store keys to open/close when management is not present and assist with vendor deliveries.
• Register sales accurately, including handling scanning errors, price verifications, and voids.
• Assist in reviewing orders, returns, and reverse logistics and maintain displays and pricing.
• Maintain accurate inventory counts across departments and stockrooms.
• Assist with exterior and interior maintenance and stock rotation.
• Support the Pickup program and operate store systems and equipment.

Skills

Leadership experience

Customer service

Cash handling

English fluent

Education

PTCB or ExCPT certification

Pharmacy license as required by state

Tools

Job description

Walgreens in Ohio is seeking a flexible, customer-focused team member to open and close the store in management's absence, manage cash and perform checkout responsibilities, and ensure floor and stockroom readiness for the business day.

The role involves handling backdoor deliveries, returns, refunds, price changes, and maintaining accurate pricing and signage while delivering a consistently friendly customer experience.