Customer-Centric Restaurant Shift Supervisor

ANCHOR POINT MANAGEMENT GROUP; Maple Heights (OH); On-site; USD 16,000 - 23,000; Full time

Job summary

ANCHOR POINT MANAGEMENT GROUP is hiring a Shift Leader in Maple Heights, OH. This hourly role provides management coverage, supervises operations, drives customer service, and ensures safety and cleanliness standards.

You will train team members, respond to guest needs, and help open/close the restaurant when needed. You will greet customers, prepare and package items per standards, operate cash registers, restock, and maintain sanitation.

Qualifications

• Must be at least 18 years old or older.
• Strong preference for internal promote who has completed training.
• High school diploma or GED is preferred.
• Minimum 6 months in a shift management or supervisory role, preferably in a service related business.
• Legal right to work in the United States.
• Ability to work flexible hours.
• Basic math and reading skills.
• Solid oral and written communication skills.

Responsibilities

• Greet customers with a friendly demeanor and accurately take their orders.
• Prepare and package food and drink products according to restaurant standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain the cleanliness and sanitation of the restaurant including back of house, lobby, and restrooms.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with all food safety regulations and policies.
• Promote new menu items and provide recommendations when asked.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations.
• Offers ongoing coaching and feedback to team members.
• Assist with any safety concerns in the workplace.
• Reports any serious issues to their manager and HR as needed.
• Conducts food safety and prep audits daily.
• Conducts daily inventory monitors performance and shares responsibility for cash procedures.

Skills

Customer service

Communication

Punctuality

Hygiene

Team collaboration

Education

High school diploma or GED

Tools

Cash handling

POS system

Inventory management

Job description

ANCHOR POINT MANAGEMENT GROUP is hiring a Shift Leader in Maple Heights, OH. This hourly role provides management coverage, supervises operations, drives customer service, and ensures safety and cleanliness standards.

You will train team members, respond to guest needs, and help open/close the restaurant when needed. You will greet customers, prepare and package items per standards, operate cash registers, restock, and maintain sanitation.