Shift Lead: Retail Ops & Customer Experience

Walgreens; Rosedale (MD); Vor Ort; USD 24.000 - 31.000; Vollzeit

Zusammenfassung

Walgreens is seeking a candidate to serve as a key holder and customer-focused associate. The role involves opening and closing the store when management is not present, handling cash and back‑door deliveries, and processing returns and refunds while maintaining accurate registers and inventory levels.

You will model exceptional customer service and support a positive shopping experience, while ensuring compliance with store policies and safety protocols.

Qualifikationen

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
• Prefer knowledge of store inventory control.

Aufgaben

• Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.
• Responsible for opening back door of store for deliveries.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.

Kenntnisse

Leadership experience

English proficiency

Inventory control

Retail key holder

Ausbildung

PTCB certification or pharmacy license

Jobbeschreibung

Walgreens is seeking a candidate to serve as a key holder and customer-focused associate. The role involves opening and closing the store when management is not present, handling cash and back‑door deliveries, and processing returns and refunds while maintaining accurate registers and inventory levels.

You will model exceptional customer service and support a positive shopping experience, while ensuring compliance with store policies and safety protocols.