Shift Lead: Customer Experience & Ops

Walgreens Co.; MetroWest (FL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a team member to operate store functions in the manager's absence, including opening/closing, cash handling, and basic merchandising. You will greet customers, assist with products and services, and resolve issues to ensure a delightful shopping experience.

The role emphasizes accurate inventory control, pricing tasks with local compliance, and collaboration with the team to maintain store standards and service quality.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Preferred: knowledge of store inventory control.
• We will consider applicants with arrest and conviction records.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring floor and stock room are ready for business.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services; resolves issues for a positive experience.
• Maintains accurate inventory counts and supports pricing/signage in line with local regulations.

Skills

Leadership

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens Co. is seeking a team member to operate store functions in the manager's absence, including opening/closing, cash handling, and basic merchandising. You will greet customers, assist with products and services, and resolve issues to ensure a delightful shopping experience.

The role emphasizes accurate inventory control, pricing tasks with local compliance, and collaboration with the team to maintain store standards and service quality.