Shift Lead - Customer Experience & Operations (Flexible Hours)

PLS; Zion (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical / Dental / Vision

401(k)

Vacation

Advancement opportunities

Training

Job summary

PLS, a leading retail provider of financial services, is seeking a Shift Supervisor to lead a team in delivering outstanding customer service and achieving store goals. The role includes supervising floor operations, coaching staff, and ensuring compliance with regulations.

The position requires at least one year of management experience, strong communication skills, and the ability to work flexible hours. English fluency is required, and bilingual English/Spanish is a plus.

Qualifications

• Minimum of one year of management experience in industries such as hospitality, financial services, retail and restaurant.
• Ability to engage with customers and develop positive relationships.
• Strong desire to exceed corporate initiatives and inspire excellence in a team.
• Excellent verbal and written communication and presentation skills.

Responsibilities

• Maintaining exemplary customer service and building relationships with customers.
• Supporting store leadership to meet goals and objectives.
• Supervising team activities in the Store Manager's absence and ensuring compliance with policies.
• Coaching CSRs on transactions that meet service and compliance standards.
• Reviewing and approving checks within limits and supporting store marketing efforts.

Skills

Management experience

Customer focus

Communication skills

Professional appearance

Job description

PLS, a leading retail provider of financial services, is seeking a Shift Supervisor to lead a team in delivering outstanding customer service and achieving store goals. The role includes supervising floor operations, coaching staff, and ensuring compliance with regulations.

The position requires at least one year of management experience, strong communication skills, and the ability to work flexible hours. English fluency is required, and bilingual English/Spanish is a plus.