Shift Supervisor: Customer Experience Leader

PLS; Chicago (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Vacation

Advancement opportunities

Ongoing training

Job summary

PLS is a leading retail provider of financial services with 200+ centers. This Shift Supervisor role at our Chicago location leads customer service excellence, supports store goals, and assists with daily operations in the absence ofStore Manager. English fluency is required; bilingual (English/Spanish) is a plus.

Flexible hours including weekends and holidays are expected. Illinois Pay Band: $18.60–$20.60 USD.

Qualifications

• Minimum of one year of management experience in hospitality, financial services, retail or restaurant industries.
• Excellent verbal and written communication and presentation skills.
• Professional appearance and demeanor.

Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
• Establishing a strong customer service culture within the store
• Supporting the Assistant Store Manager in implementing strategies to help meet store goals and objectives
• Assisting the Assistant Store Manager with developing and motivating store team members to exceed customer expectations
• Ensuring compliance with federal, state, and local regulations
• Performing responsibilities of a Customer Service Representative and supervising the team’s activities in the absence of the Store Manager, including transaction processing, cash drawer maintenance, and cash handling procedures
• Coaching CSRs on how to properly conduct transactions that meet our commitment to superior customer service and compliance
• Reviewing and approving checks within limits
• Supporting store marketing efforts within the community
• Resolving customer complaints
• Assisting the Store Manager with managing schedules, cash, and store audits
• Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes
• Helping to maintain a neat and clean store environment for our customers and team members
• Other duties as assigned

Skills

Management experience

Customer service

English fluency

Bilingual

Job description

PLS is a leading retail provider of financial services with 200+ centers. This Shift Supervisor role at our Chicago location leads customer service excellence, supports store goals, and assists with daily operations in the absence ofStore Manager. English fluency is required; bilingual (English/Spanish) is a plus.

Flexible hours including weekends and holidays are expected. Illinois Pay Band: $18.60–$20.60 USD.