Customer-Centric Shift Lead – Financial Services Retail

PLS; Arlington (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS, located in Arlington, TX, is seeking a Shift Supervisor to lead store teams and deliver exceptional customer service. The role requires supervising staff, assisting the Store Manager, and maintaining compliance with policies and procedures in a fast-paced retail environment.

The position offers opportunity for advancement and requires flexibility in hours, including mornings, evenings, weekends, and holidays. English fluency is required, with bilingual English/Spanish a plus.

Qualifications

• Must have leadership experience in retail/financial services or related fields.
• Strong customer service focus and ability to engage with customers.
• Excellent verbal and written communication and presentation skills.

Responsibilities

• Provide leadership to ensure outstanding customer service and achievement of store goals.
• Assist Store Manager with day-to-day operations and supervise staff.
• Ensure compliance with federal, state, and local regulations and company policies.
• Coach CSRs to meet service and compliance standards.
• Support store marketing efforts and community outreach.
• Manage scheduling, cash handling, and store audits in the Store Manager's absence.

Skills

Leadership

Customer service

Communication

English fluency

Team motivation

Flexible scheduling

Job description

PLS, located in Arlington, TX, is seeking a Shift Supervisor to lead store teams and deliver exceptional customer service. The role requires supervising staff, assisting the Store Manager, and maintaining compliance with policies and procedures in a fast-paced retail environment.

The position offers opportunity for advancement and requires flexibility in hours, including mornings, evenings, weekends, and holidays. English fluency is required, with bilingual English/Spanish a plus.