Shift Lead - Customer Experience & Operations Coach

Walgreens Co.; Independence (MO); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Walgreens Co. is seeking a Store Key Holder to open and close the store when management is not available, handling cash and ensuring readiness for the day. You will greet customers, resolve issues, and guide team members to deliver a distinctive Walgreens experience.

You will also assist with vendor deliveries, inventory accuracy, pricing tasks, and basic bookkeeping while maintaining store standards and compliance with policies.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• One year of supervisory or lead experience in retail.
• PTCB certification or state pharmacy license as required by state.

Responsibilities

• Open/close store when management is absent and manage cash handling tasks.
• Register sales, refunds, voids, and price changes with accuracy.
• Assist with vendor deliveries and backroom inventory checks.
• Maintain store cleanliness, displays, and price signage.
• Support stock rotation and shelf presentation per policy.
• Provide customer service and resolve issues to ensure a positive experience.
• Assist with basic bookkeeping, cash reports, and ledger tasks.
• Model Walgreens service traits and coach team members on best practices.

Skills

Leadership experience

Retail key holder

English proficiency

Education

PTCB certification or state pharmacy license

Job description

Walgreens Co. is seeking a Store Key Holder to open and close the store when management is not available, handling cash and ensuring readiness for the day. You will greet customers, resolve issues, and guide team members to deliver a distinctive Walgreens experience.

You will also assist with vendor deliveries, inventory accuracy, pricing tasks, and basic bookkeeping while maintaining store standards and compliance with policies.