Shift Lead — Customer Experience & Operations

Taco Bell; Santa Monica (CA); On-site; USD 29,000 - 30,000; Part time

Job summary

Taco Bell franchise is seeking a motivated individual to support the RGM by running shifts and acting with ownership. You will lead a team, ensure smooth service, and maintain safety and quality standards across daily operations.

You will train team members, manage cash controls, inventory, and scheduling while ensuring excellent customer experiences. This role offers part-time hours and pay of $21.00–$22.00 per hour.

Qualifications

• Must be at least 18 years old.
• Must pass background check criteria.
• Must have reliable transportation.
• Able to do basic business math.
• Able to stock shelves and coolers.
• Able to oversee and manage subordinate employees and provide direction.
• Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
• Able to clean the parking lot and grounds surrounding the restaurant.
• Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.

Responsibilities

• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensure that all employees present a neat clean appearance and wear company uniform.
• Personally demonstrate the Customer needs are the highest priority.
• Ensure food safety, quality and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Greets customers with a smile, is polite and pleasant when speaking with customers.
• Works with urgency.
• Works with management and fellow employees.
• Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand.
• Demonstrates a positive and enthusiastic attitude with co-workers.

Job description

Taco Bell franchise is seeking a motivated individual to support the RGM by running shifts and acting with ownership. You will lead a team, ensure smooth service, and maintain safety and quality standards across daily operations.

You will train team members, manage cash controls, inventory, and scheduling while ensuring excellent customer experiences. This role offers part-time hours and pay of $21.00–$22.00 per hour.