Shift Lead: Guest Experience & Ops Leader

Taco Bell; Vienna (VA); On-site; USD 18,000 - 23,000; Full time

Job summary

Taco Bell Franchise is seeking a dedicated team member to support the Restaurant General Manager by running great shifts, solving problems, and guiding Team Members to deliver safe, friendly, and quality food. You will help ensure the restaurant is a safe place for staff and customers while upholding Taco Bell standards.

Shift Lead behaviors include resolving customer issues quickly, giving feedback in a constructive manner, communicating openly with the management team, and adhering to cash,

Qualifications

• Experience handling customer interactions with a friendly demeanor.
• Ability to guide and mentor Team Members to complete duties.
• Strong communication with Restaurant Management and adherence to policies.

Responsibilities

• Resolve customer complaints promptly and with a smile.
• Provide constructive feedback to Team Members.
• Maintain open, honest communication with management.
• Follow cash, security, inventory, and labor policies and procedures.
• Support the RGM by ensuring shifts run smoothly and standards are met.

Skills

Customer service

Team leadership

Communication

Job description

Taco Bell Franchise is seeking a dedicated team member to support the Restaurant General Manager by running great shifts, solving problems, and guiding Team Members to deliver safe, friendly, and quality food. You will help ensure the restaurant is a safe place for staff and customers while upholding Taco Bell standards.

Shift Lead behaviors include resolving customer issues quickly, giving feedback in a constructive manner, communicating openly with the management team, and adhering to cash,