Shift Leader: Fast-Paced Team & Customer Focus

Taco Bell; Sacramento (CA); On-site; USD 19,000 - 25,000; Full time

Job summary

Taco Bell franchisee in California is seeking a capable team member to support the RGM by running shifts in a self-sufficient manner. Take ownership to solve problems, guide others, and maintain high standards of service.

You will ensure consistent customer satisfaction, food safety, and timely, accurate orders while working as part of a team and upholding brand standards. This is a hands-on role with a focus on leadership and customer service.

Qualifications

• Must be at least 18 years old.
• Must pass background check criteria and drug test.
• Must have reliable transportation.
• Able to do basic business math.
• Able to stock shelves and coolers.
• Able to oversee and manage subordinate employees and provide direction.
• Able to sweep and mop floors, dust shelves and lift and carry out trash containers.
• Able to clean the parking lot and grounds surrounding the restaurant.
• Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.

Responsibilities

• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensure that all employees present a neat clean appearance and wear company uniform.
• Personally demonstrate the Customer needs are the highest priority.
• Ensure food safety, quality and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Greets customers with a smile, is polite and pleasant when speaking with customers.
• Works with urgency and as part of a team.
• Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand.
• Demonstrates a positive and enthusiastic attitude with co-workers.

Skills

Customer service

Team supervision

Basic math

Punctuality

Job description

Taco Bell franchisee in California is seeking a capable team member to support the RGM by running shifts in a self-sufficient manner. Take ownership to solve problems, guide others, and maintain high standards of service.

You will ensure consistent customer satisfaction, food safety, and timely, accurate orders while working as part of a team and upholding brand standards. This is a hands-on role with a focus on leadership and customer service.