Shift Lead - Own the Shift, Elevate Guest Experience

Taco Bell; Little Elm (TX); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Taco Bell is seeking a Shift Lead at a franchise location in Texas. You will support the RGM by running shifts, solving problems, and guiding team members to maintain service standards and food quality.

Responsibilities include ensuring customer satisfaction, compliance with food safety, attendance, initiative, developing people, and operating with an owner-like mindset. This is a 30+ hour/week role with opportunities for growth.

Qualifications

• Not specified in the ad.

Responsibilities

• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensure that all employees present a neat clean appearance and wear company uniform.
• Personally demonstrate the Customer needs are the highest priority.
• Ensure food safety, quality and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Greets customers with a smile, is polite and pleasant when speaking with customers.
• Works with urgency.
• Works with management and fellow employees.
• Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand.
• Demonstrates a positive and enthusiastic attitude with co-workers.
• Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks.
• Understands and uses approved time keeping system, including accurately recording all hours worked.
• Takes action without being told, goes beyond what is simply required and maintains a high activity level.
• Provide regular feedback to the RGM on the performance of Team Members.
• Provide ongoing constructive and complimentary feedback to Team Members.
• Actively participates in the training of Team Members.
• Handle conflicts constructively and works with RGM to achieve resolution.
• Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking and holding times.
• Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
• Perform other duties as required by manager.

Job description

Taco Bell is seeking a Shift Lead at a franchise location in Texas. You will support the RGM by running shifts, solving problems, and guiding team members to maintain service standards and food quality.

Responsibilities include ensuring customer satisfaction, compliance with food safety, attendance, initiative, developing people, and operating with an owner-like mindset. This is a 30+ hour/week role with opportunities for growth.