Shift Leader: Customer Experience & Operations

Applegreen (US) Welcome Centers; Carlisle (Cumberland County); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Flexible schedules

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Match

Earned Wage Access

Education Assistance

Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers is seeking a motivated Shift Supervisor to lead daily operations across our travel plazas. You will oversee team members, ensure exceptional customer service, and maintain brand standards and food safety.

Responsibilities include opening, closing, cash handling, training new teammates, cross-selling products, and upholding policies. Flexible schedules and benefits accompany this role at our network across the Northeast and Midwest.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate point-of-sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Assist in the training of new team members.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
• Execute a variety of other tasks as assigned.

Skills

Cash handling

Customer service

Team leadership

Shift supervision

Tools

POS system

Job description

Applegreen USA Welcome Centers is seeking a motivated Shift Supervisor to lead daily operations across our travel plazas. You will oversee team members, ensure exceptional customer service, and maintain brand standards and food safety.

Responsibilities include opening, closing, cash handling, training new teammates, cross-selling products, and upholding policies. Flexible schedules and benefits accompany this role at our network across the Northeast and Midwest.