Shift Supervisor: Frontline Leader & Customer Experience

Applegreen (US) Welcome Centers; Highland Park (NJ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401 (k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen (US) Welcome Centers is seeking a dedicated Shift Supervisor to lead daily operations across our travel plazas. You will guide team members, ensure exceptional customer service, uphold brand standards, maintain food safety practices, monitor cash handling, and help train new hires to keep service fast and friendly.

This role requires standing for long periods, the ability to work flexible days, nights, weekends, and holidays, and a proactive approach to safety and cleanliness.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate POS system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Assist in the training of new team members.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
• Execute a variety of other tasks as assigned.

Skills

Cash handling

Customer service

Leadership experience

Tools

POS system

Job description

Applegreen (US) Welcome Centers is seeking a dedicated Shift Supervisor to lead daily operations across our travel plazas. You will guide team members, ensure exceptional customer service, uphold brand standards, maintain food safety practices, monitor cash handling, and help train new hires to keep service fast and friendly.

This role requires standing for long periods, the ability to work flexible days, nights, weekends, and holidays, and a proactive approach to safety and cleanliness.