Shift Lead: Customer Experience & Store Operations

Walgreens; Marion (IA); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking team members to support store operations, including opening/closing duties and cash handling. You will ensure the floor and stock room are ready for business hours and assist with deliveries at back doors when management is absent.

Responsibilities include customer engagement, resolving issues, processing returns, refunds, and maintaining pricing and signage in line with store policies. A strong focus on service and teamwork is essential.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and handles cash responsibly.
• Completes product returns, refunds, and cash drops to the safe with accuracy.
• Models and delivers a distinctive and delightful customer experience.
• Serves as a liaison between management and team members when management is not present.

Skills

Leadership experience

Customer service

Cash handling

English fluency

Job description

Walgreens is seeking team members to support store operations, including opening/closing duties and cash handling. You will ensure the floor and stock room are ready for business hours and assist with deliveries at back doors when management is absent.

Responsibilities include customer engagement, resolving issues, processing returns, refunds, and maintaining pricing and signage in line with store policies. A strong focus on service and teamwork is essential.