Shift Lead - Customer Experience & Operations

Walgreens; Titicus (CT); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens is seeking a store-level lead to perform opening and closing duties, manage cash handling, and ensure the floor and stockroom are ready for business. You will handle backdoor access for deliveries and assist with inventory and pricing tasks.

This role emphasizes delivering a distinctive customer experience, coaching teammates, and maintaining store standards while adhering to policies. Prior leadership or key-holder experience is required; English fluency is essential.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and handles required systems start-ups and cash handling.
• Completes product returns, refunds, and cash drops; provides change as requested.
• Engages customers to deliver a delightful experience and supports service traits.

Skills

Leadership experience

English proficiency

Job description

Walgreens is seeking a store-level lead to perform opening and closing duties, manage cash handling, and ensure the floor and stockroom are ready for business. You will handle backdoor access for deliveries and assist with inventory and pricing tasks.

This role emphasizes delivering a distinctive customer experience, coaching teammates, and maintaining store standards while adhering to policies. Prior leadership or key-holder experience is required; English fluency is essential.