Shift Lead: Customer Experience & Operations

Wawa, Inc; Bel Air (MD); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

ESOP

Tuition Reimbursement

401(k) Plan

Medical Coverage

Flexible Spending Accounts

Wellness Programs

Credit Union

Paid Time Off

Employee Resource Groups

Job summary

Wawa, Inc. is seeking a Team Supervisor to lead on-shift operations and ensure smooth store execution. You’ll drive decisions, guide Associates, and help deliver memorable customer experiences while maintaining safety and store policies.

The role includes supervising daily tasks, coordinating between teams and customers, and supporting inventory and cash handling processes. Competitive benefits and hours with opportunities for growth are available.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience in retail, food service, or fuel industries is a plus.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Coordinate effectively between Associates, customers, and orders to deliver efficient service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.

Skills

Customer service

Communication

Problem solving

Relationship building

Supervisory experience

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor to lead on-shift operations and ensure smooth store execution. You’ll drive decisions, guide Associates, and help deliver memorable customer experiences while maintaining safety and store policies.

The role includes supervising daily tasks, coordinating between teams and customers, and supporting inventory and cash handling processes. Competitive benefits and hours with opportunities for growth are available.