Team Supervisor - Lead Shift, Elevate Customer Experience

Wawa, Inc.; Edgewood (KY); On-site; USD 55,159,000 - 74,501,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Parental leave

ESOP

Job summary

Wawa, Inc. is seeking a Team Supervisor to lead shifts, ensure smooth operations, and deliver memorable customer experiences in a fast-paced environment.

You will guide Associates, manage daily operations, and uphold safety and store policies while delivering excellent service and managing inventory and cash handling. This role offers opportunities for leadership development and exposure to a busy retail/food service setting.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ with reliable transportation.
• Flexible availability including weekends and holidays.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Coordinate between Associates, customers, and orders to deliver efficient food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Customer service

Communication

Problem solving

Leadership

Education

High school diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor to lead shifts, ensure smooth operations, and deliver memorable customer experiences in a fast-paced environment.

You will guide Associates, manage daily operations, and uphold safety and store policies while delivering excellent service and managing inventory and cash handling. This role offers opportunities for leadership development and exposure to a busy retail/food service setting.