Shift Supervisor: Customer Experience Leader

Wawa, Inc; Edgewood (MD); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Prescriptions

401(k) plan with matching

Education Assistance

Store discounts

Paid time off

Parental leave

Employee stock ownership

Wellness programs

Job summary

Wawa, Inc. is seeking a Team Supervisor to lead the shift on site, ensuring the team stays on track and delivers memorable customer experiences.

You’ll handle inquiries, coordinate with associates and customers, and enforce store policies while driving productivity and results. The role includes supervision in retail and food service and offers comprehensive benefits and growth opportunities.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Supervisory experience

Communication skills

Problem solving

Relationship building

Flexible availability

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor to lead the shift on site, ensuring the team stays on track and delivers memorable customer experiences.

You’ll handle inquiries, coordinate with associates and customers, and enforce store policies while driving productivity and results. The role includes supervision in retail and food service and offers comprehensive benefits and growth opportunities.