Customer Experience Supervisor

Wawa, Inc.; Hyattsville (MD); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Job summary

Wawa, Inc. in the United States is seeking a Customer Service Supervisor to lead daily store operations and deliver outstanding customer service. You will work with peers and leaders to boost sales, manage inventory, and ensure a safe, organized, and well-stocked store.

The role emphasizes coaching Associates, executing service programs, and adherence to policies while maintaining cash accuracy and teamwork across shifts. The position offers competitive hourly pay and benefits.

Qualifications

• High School Diploma or GED is required.
• Must be 18+ with reliable transportation.
• Flexible availability including weekends/holidays.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Supervisory experience

Retail/food service experience

Communication skills

Education

High School Diploma or GED

Job description

Wawa, Inc. in the United States is seeking a Customer Service Supervisor to lead daily store operations and deliver outstanding customer service. You will work with peers and leaders to boost sales, manage inventory, and ensure a safe, organized, and well-stocked store.

The role emphasizes coaching Associates, executing service programs, and adherence to policies while maintaining cash accuracy and teamwork across shifts. The position offers competitive hourly pay and benefits.