Shift Leader — Customer Experience & Team Coach

Wawa, Inc.; Northampton Township (Bucks County); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision benefits

Mental health benefits

401(k) with match

Education assistance

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. is looking for a Team Supervisor to lead on-shift operations and ensure memorable customer experiences. As the senior on-site leader, you will drive execution, make key decisions, and keep the store running smoothly.

You will oversee inquiries, coordinate Associates and orders, provide direction, enforce safety policies, and manage inventory and cash handling. This role offers an hourly wage with a shift differential for overnight hours and a strong benefits package.

Qualifications

• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Supervisory experience

Communication

Problem solving

Relationship building

Education

High School Diploma or GED

Job description

Wawa, Inc. is looking for a Team Supervisor to lead on-shift operations and ensure memorable customer experiences. As the senior on-site leader, you will drive execution, make key decisions, and keep the store running smoothly.

You will oversee inquiries, coordinate Associates and orders, provide direction, enforce safety policies, and manage inventory and cash handling. This role offers an hourly wage with a shift differential for overnight hours and a strong benefits package.