Shift Lead: Customer Experience & Team Operations

Wawa, Inc.; Milton (FL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with matching

Education assistance

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. in Milton, FL is seeking a Team Supervisor to lead on-shift operations and deliver memorable guest experiences. You will guide Associates, coordinate tasks, and ensure food and beverage service runs smoothly while upholding safety standards.

The role requires a high school diploma, 18+ years, flexible hours including weekends, and supervisory experience in retail or food service. Wawa offers comprehensive benefits and opportunities to grow within a supportive team.

Qualifications

• High School Diploma or GED is required.
• 18+ years old with reliable transportation.
• Flexible availability including weekends and holidays.
• Supervisory experience in retail or food service is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive interactions.
• Coordinate between associates, customers and orders to ensure smooth service.
• Provide direction, feedback, and recognition to associates to boost performance.
• Enforce safety, security, and store policies, including crisis protocols.
• Manage inventory, stock levels, and cash handling procedures.

Skills

Communication

Problem solving

Leadership

Customer service

Education

High School Diploma or GED

Job description

Wawa, Inc. in Milton, FL is seeking a Team Supervisor to lead on-shift operations and deliver memorable guest experiences. You will guide Associates, coordinate tasks, and ensure food and beverage service runs smoothly while upholding safety standards.

The role requires a high school diploma, 18+ years, flexible hours including weekends, and supervisory experience in retail or food service. Wawa offers comprehensive benefits and opportunities to grow within a supportive team.