Shift Supervisor: Elevate Customer Experience

Wawa, Inc.; Wesley Chapel (FL); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

ESOP

401(k) match

Education assistance

Store discounts

Paid time off

Parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking a Team Supervisor to lead the shift, deliver memorable customer experiences, and drive store operations on busy days.

You’ll coordinate Associates, customers, and orders, enforce safety and policies, and manage inventory and cash handling with a focus on smooth service. Ideal candidates have 18+ years, reliable transportation, and supervisory experience in retail or food service, with strong communication and problem-solving skills.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
• Supervisory experience in retail, food service, or fuel industries is a plus
• Ability to communicate effectively, solve problems, and build relationships

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Customer service

Communication skills

Problem solving

Relationship building

Supervisory experience

Education

High school diploma

Job description

Wawa, Inc. is seeking a Team Supervisor to lead the shift, deliver memorable customer experiences, and drive store operations on busy days.

You’ll coordinate Associates, customers, and orders, enforce safety and policies, and manage inventory and cash handling with a focus on smooth service. Ideal candidates have 18+ years, reliable transportation, and supervisory experience in retail or food service, with strong communication and problem-solving skills.