Shift Lead - Customer Experience & Operations

Walgreens Co.; Bannockburn (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. seeks a capable team member to step in when store management is unavailable, handling openings, closing, cash, and backdoor access for deliveries.

You will service customers, process returns, refunds, and help ensure accurate pricing and display compliance throughout the store. The role emphasizes reliability, leadership, and a proactive attitude in delivering a distinctive Walgreens customer experience while maintaining store standards, inventory accuracy, and health and safety

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Maintains accurate inventory counts and price signage; assists with pricing tasks and displays.

Skills

Leadership experience

Education

PTCB certification or pharmacy license

Job description

Walgreens Co. seeks a capable team member to step in when store management is unavailable, handling openings, closing, cash, and backdoor access for deliveries.

You will service customers, process returns, refunds, and help ensure accurate pricing and display compliance throughout the store. The role emphasizes reliability, leadership, and a proactive attitude in delivering a distinctive Walgreens customer experience while maintaining store standards, inventory accuracy, and health and safety