Shift Lead: Customer Experience & Operations

Walgreens; Aberdeen (MD); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Aberdeen, MD is seeking team members who excel in customer service and operations support. This role involves opening and closing the store in the absence of management, processing refunds, and managing cash with accuracy.

You will help maintain inventory, assist with displays, and ensure a delightful experience for every customer. Candidate should have at least one year of supervisory or key holder experience and be fluent in English.

Qualifications

• Minimum one year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Opens and closes store and back door for deliveries and maintains store security when management is not present.
• Handles basic cashier responsibilities, records scans, price verifications, and voids.
• Maintains inventory accuracy and merchandising standards across departments.

Skills

Customer service

Leadership experience

Cash handling

English fluency

Job description

Walgreens in Aberdeen, MD is seeking team members who excel in customer service and operations support. This role involves opening and closing the store in the absence of management, processing refunds, and managing cash with accuracy.

You will help maintain inventory, assist with displays, and ensure a delightful experience for every customer. Candidate should have at least one year of supervisory or key holder experience and be fluent in English.