Shift Lead — Customer-Centric Coffee Team Leader

Anchor Point Management Group; Powell (OH); On-site; USD 13,000 - 18,000; Full time

Job summary

Anchor Point Management Group seeks a Shift Lead to supervise coffee shop operations on a Powell, OH shift. You will manage the on-shift crew, ensure drink quality, and uphold company values in fast-paced service.

You will train teammates, handle orders, and maintain a welcoming atmosphere for customers. Key duties include engaging with customers, knowing recipes, supervising procedures, and coordinating with stand management on staffing, equipment, and inventories.

Qualifications

• Ability to work a flexible schedule, including early mornings and late nights.
• Regularly works weekends and is available to work holidays if necessary.
• Previous management or leadership experience preferred.
• Work carefully and quickly with hot water and coffee, glass bottles, and dairy products.

Responsibilities

• Can converse with customers to confirm their drink orders and correctly key them into our point-of-sale system.
• Knowledgeable of all recipes and secret menu items.
• Knowledgeable of all stand processes and procedures.
• Take full responsibility for the operations and energy of the shift: drink quality, customer interaction, speed, music, etc.
• Make changes when necessary.
• Communicate with the stand management team about relevant developments in personnel, equipment, inventory levels, and operations.
• Assist the stand management team with the training and development of the team members.
• Can collect payments for orders and correctly count back change to the customer.
• Can prepare all drinks and premixes.
• Must always move with urgency, on the customer’s time.
• Stays productive and proactive throughout the entire shift, even when business is slow.
• Makes personal connections with customers every day through genuine interactions, warm smiles, and open and positive body language.
• Knows our menu and drink customizations inside and out; helps customers choose accordingly.
• Maintains good hygiene and professional appearance; dresses appropriately for assigned position.
• Is familiar with shift change duties, checklists, and weekly chores.
• Always clocked in and ready to work at their assigned position when shift begins.
• Treats teammates and customers with respect and kindness.
• Maintains a safe and healthy work environment by following standards and sanitation regulations.

Skills

Flexible schedule

Weekend availability

Leadership experience

Customer service

Fast-paced work

Physical stamina

Lift 50 pounds

Stand for long hours

Safety awareness

Drive-thru safety

Job description

Anchor Point Management Group seeks a Shift Lead to supervise coffee shop operations on a Powell, OH shift. You will manage the on-shift crew, ensure drink quality, and uphold company values in fast-paced service.

You will train teammates, handle orders, and maintain a welcoming atmosphere for customers. Key duties include engaging with customers, knowing recipes, supervising procedures, and coordinating with stand management on staffing, equipment, and inventories.