Shift Lead: Craft Coffee & Team Leader

Anchor Point Management Group; Kentucky; On-site; USD 15,000 - 17,000; Full time

Job summary

Anchor Point Management Group is seeking a Shift Lead to manage daily operations at our Cleveland location. You will lead the on-shift crew, ensure drink quality, handle customer interactions, and maintain high standards of service and efficiency.

You will train teammates, communicate with management on staffing, inventory, and process improvements, and ensure safety and sanitation compliance while delivering a positive customer experience.

Qualifications

• Ability to work a flexible schedule, including early mornings and late nights.
• Follows company procedure for communicating time off requests.
• Regularly works weekends and is available to work holidays if necessary.
• Can create and maintain genuine, uplifting interactions.
• Previous management or leadership experience preferred.
• Work carefully and quickly with hot water and coffee, glass bottles, and dairy products.
• Can work outside for prolonged periods, regardless of weather conditions.
• Lift up to 50 pounds.
• Work on their feet for several hours at a time.
• Climb a ladder and use a step ladder.
• Sit, stand, bend, kneel, twist, and squat as necessary to stock and clean.
• Safely walk in between and around cars in the drive through lane.
• Safely use a utility knife.

Responsibilities

• Can converse with customers to confirm their drink orders, and correctly keys them into our point-of-sale system.
• Knowledgeable of all recipes and secret menu items.
• Knowledgeable of all stand processes and procedures.
• Take full responsibility for the operations and energy of the shift: drink quality, customer interaction, speed, music, etc.
• Make changes when necessary.
• Communicate with the stand management team about relevant developments in personnel, equipment, inventory levels, and operations.
• Assist the stand management team with the training and development of the team members.
• Can collect payments for orders and correctly count back change to the customer.
• Can prepare all drinks and premixes.
• Must always move with urgency, on the customer’s time.
• Stays productive and proactive throughout the entire shift, even when business is slow.
• Maks personal connections with customers every day through genuine interactions, warm smiles, and open and positive body language.
• Knows our menu and drink customizations inside and out; notices if a customer may not be ordering what they truly want and will be able to help the customer identify and correctly order their desired drink, offers suggestions and recommendations when appropriate
• Brings their best self to work every day (good hygiene, plenty of sleep, clean clothes, kept hair/makeup). Dresses appropriately for their assigned positions
• Is familiar with our shift change duties, checklists, and weekly chores.
• Always clocked in and ready to work at their assigned position when their shift begins
• Treats teammates and customers with respect and kindness
• Maintains a safe and healthy work environment by following organizational standards and sanitation regulation

Skills

Flexible schedule

Time off requests

Weekend availability

Customer interaction

Leadership experience

Coffee preparation

Work outdoors

Lift 50 pounds

Stance for hours

Ladder use

Job description

Anchor Point Management Group is seeking a Shift Lead to manage daily operations at our Cleveland location. You will lead the on-shift crew, ensure drink quality, handle customer interactions, and maintain high standards of service and efficiency.

You will train teammates, communicate with management on staffing, inventory, and process improvements, and ensure safety and sanitation compliance while delivering a positive customer experience.