Shift Lead, Coffee Bar & Customer Experience

Anchor Point Management Group; Youngstown (OH); On-site; USD 12,501 - 17,805; Full time

Job summary

Anchor Point Management Group is seeking a Shift Lead for a fast-paced coffee stand in Youngstown, OH. You will oversee shift operations, ensure drink quality, and maintain exceptional customer service while guiding the on-shift crew.

The role requires strong leadership and a proactive approach to daily tasks, with emphasis on efficiency, safety, and brand values. Training and performance guidance will be provided to maintain consistent service levels.

Qualifications

• Flexible schedule including early mornings and late nights.
• Leadership or supervisory experience preferred.
• Strong customer service and interpersonal skills.
• Ability to communicate clearly and maintain composure in a fast-paced environment.

Responsibilities

• Converse with customers to confirm drink orders and enter them into POS accurately.
• Know recipes and secret menu items; ensure drink quality and consistency.
• Lead the shift, manage energy and pace, and guide the on-shift crew.
• Communicate updates to stand management about staffing, equipment, and inventory.

Skills

Flexible schedule

Leadership experience

Customer service

Communication skills

Team collaboration

Job description

Anchor Point Management Group is seeking a Shift Lead for a fast-paced coffee stand in Youngstown, OH. You will oversee shift operations, ensure drink quality, and maintain exceptional customer service while guiding the on-shift crew.

The role requires strong leadership and a proactive approach to daily tasks, with emphasis on efficiency, safety, and brand values. Training and performance guidance will be provided to maintain consistent service levels.