Shift Lead: Coffee Crew Leader & Customer Experience

Anchor Point Management Group; Parma (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Anchor Point Management Group in Parma, Ohio, is seeking a dedicated Shift Lead to manage operations during shifts, ensuring quality service and fostering teamwork. The Shift Lead will be responsible for overseeing crew performance, assisting with training, and providing exceptional customer interactions.

Candidates should have flexible availability, preferably with previous management experience, and a commitment to maintaining high service standards. Join us in creating an inspiring coffee experience!

Qualifications

• Ability to work flexible hours, including early mornings and late nights.
• Previous management or leadership experience preferred.
• Can safely work with hot beverages and heavy items.

Responsibilities

• Manage operations during shifts and lead crew.
• Ensure quality of drinks and customer service.
• Assist in training team members.

Skills

Flexible schedule

Customer service skills

Leadership experience

Ability to lift 50 pounds

Good hygiene and appearance

Job description

Anchor Point Management Group in Parma, Ohio, is seeking a dedicated Shift Lead to manage operations during shifts, ensuring quality service and fostering teamwork. The Shift Lead will be responsible for overseeing crew performance, assisting with training, and providing exceptional customer interactions.

Candidates should have flexible availability, preferably with previous management experience, and a commitment to maintaining high service standards. Join us in creating an inspiring coffee experience!