Shift Lead: Car Wash Operations & Customer Experience

Spotless Brands LLC; Bartlesville (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Spotless Brands LLC is seeking a Shift Lead for our Okie Express Auto Wash in Bartlesville, OK. This role supports site leadership by directing daily operations, guiding team members during shifts, and upholding service standards while ensuring safety and quality.

As a key holder, you will assist with opening/closing, promote memberships and promotions, and help train teammates. This hands-on position emphasizes execution, customer service excellence, and operational oversight without formal

Qualifications

• Leadership experience in a customer-facing or operational environment is preferred.
• Strong customer service orientation with the ability to engage with guests professionally.
• Ability to motivate team members and delegate responsibilities.
• Excellent time management and ability to prioritize tasks during busy shifts.
• Basic technical aptitude to operate car wash equipment.

Responsibilities

• Execute assigned operational tasks and support site leadership.
• Direct team members during shifts and ensure procedures are followed.
• Escalate staffing or operational issues to Site Manager or Assistant Manager.
• Greet customers, promote memberships and promotions.
• Maintain knowledge of car wash packages, pricing, and processes.
• Safely operate car wash equipment and train others to use it.
• Monitor vehicle entry/exit for safe, damage-free experiences.
• Assist with opening/closing procedures under supervision.

Skills

Leadership experience

Customer service

Team supervision

Communication

Education

High School Diploma or equivalent

Tools

Car wash equipment

Job description

Spotless Brands LLC is seeking a Shift Lead for our Okie Express Auto Wash in Bartlesville, OK. This role supports site leadership by directing daily operations, guiding team members during shifts, and upholding service standards while ensuring safety and quality.

As a key holder, you will assist with opening/closing, promote memberships and promotions, and help train teammates. This hands-on position emphasizes execution, customer service excellence, and operational oversight without formal