Shift Lead: Brand Ambassador & Store Leader

Bath & Body Works; San Clemente (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Daily pay option

Weekly pay option

40% merchandise discount

Free products

Job summary

Bath & Body Works is seeking a proactive Key Holder in California to support sales execution and store operations with a customer-first approach. You will lead by example, coach teammates, and ensure superior product knowledge to elevate every shopper interaction.

Responsibilities include opening/closing routines, providing feedback, and driving great in-store experiences amid a fast-paced environment. This role emphasizes teamwork and brand stewardship.

Qualifications

• Customer-first mindset in a fast-paced retail setting.
• Proven ability to drive sales and deliver strong customer experiences.
• Effective communication and adaptability with feedback.

Responsibilities

• Lead store operations and act as Manager on Duty when scheduled.
• Provide performance feedback and coaching to team.
• Demonstrate selling behaviors and product knowledge to enhance customer experience.
• Maintain knowledge of products, policies and store strategies.
• Set daily shift direction and goals; manage opening/closing routines.
• Create engaging customer connections through needs assessment and recommendations.
• Support floorset execution, visual presentation and marketing placements.

Skills

Customer service

Leadership

Communication

Coaching

Brand ambassador

Education

High school diploma or GED

Job description

Bath & Body Works is seeking a proactive Key Holder in California to support sales execution and store operations with a customer-first approach. You will lead by example, coach teammates, and ensure superior product knowledge to elevate every shopper interaction.

Responsibilities include opening/closing routines, providing feedback, and driving great in-store experiences amid a fast-paced environment. This role emphasizes teamwork and brand stewardship.