Shift Lead: Customer Experience & Store Ops

Bath & Body Works; Beaufort (SC); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

40% merchandise discount

Daily or Weekly Pay

Job summary

Bath & Body Works is seeking a Key Holder to support delivering sales plans through effective execution of store tasks. Store leaders are brand ambassadors and thrive on connections with customers.

The role involves leadership duties, coaching, and ensuring exceptional customer experiences, with a focus on product knowledge and adherence to policies. Candidates should be able to manage daily directions, openings, closures, and associate guidance.

Qualifications

• Thrives in a customer-first based retail environment.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Lead as Manager on Duty when scheduled to address customer experience, vendor relationships, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through selling behaviors and product knowledge.
• Display knowledge of product, policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Open and close routines including bank deposits, receipt of shipment, and disseminating directives.
• Create genuine connections with customers through uncovering needs and personalized recommendations.
• Assist with floorset execution, window changes, and marketing placement as needed.
• All store positions require physical activity including standing, walking, reaching, and lifting.
• Associates should be able to lift 10–50 pounds consistently.

Skills

Customer-first retail

Coaching

Sales & customer experience

Communication & adaptability

In-the-moment coaching

De-escalation

Availability for peak times

Education

High School or GED

Job description

Bath & Body Works is seeking a Key Holder to support delivering sales plans through effective execution of store tasks. Store leaders are brand ambassadors and thrive on connections with customers.

The role involves leadership duties, coaching, and ensuring exceptional customer experiences, with a focus on product knowledge and adherence to policies. Candidates should be able to manage daily directions, openings, closures, and associate guidance.