Shift Lead: Auto Parts Retail & Customer Service

O'Reilly Auto Parts; Vernon (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions start

Medical, Dental, Vision Insurance

Tuition Educational Assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts in Vernon, CT is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of managers.

Bilingual candidates are encouraged to apply and strong communication skills are essential. The position emphasizes leading by example in customer interactions, processing orders accurately, and ensuring store policy adherence, with opportunities for growth within a

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and guidance on sales programs.
• Manage telephone policies and timely processing of online orders and transfers.
• Handle returns, exchanges, and refunds accurately and efficiently.
• Ensure merchandise is invoiced and security procedures are followed during opening/closing.

Skills

Strong communication skills

Education

RSS Certification

ASE Certification

Job description

O’Reilly Auto Parts in Vernon, CT is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of managers.

Bilingual candidates are encouraged to apply and strong communication skills are essential. The position emphasizes leading by example in customer interactions, processing orders accurately, and ensuring store policy adherence, with opportunities for growth within a