Retail Service Lead - Auto Parts & Customer Experience

O'Reilly Auto Parts; Stratford (CT); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

401k with Employer Contributions

Medical/Dental/Vision Insurance

Wellbeing Programs

Tuition Assistance

Career Growth

Job summary

O'Reilly Auto Parts in Stratford, CT is seeking a store leader to drive exceptional customer service and oversee daily retail operations. You will supervise a team, ensure accurate invoicing, and manage day-to-day procedures from opening to closing to support a fast-paced environment.

The ideal candidate brings strong communication skills, relevant retail experience, and automotive knowledge. Multilingual abilities are a plus; ASE/RSS certifications are preferred.

Qualifications

• Strong communication skills required.
• RSS Certification required.
• Retail sales experience preferred.
• Automotive systems and repair knowledge desired.
• ASE Certification preferred.
• Fluency in multiple languages (Spanish preferred).

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers and supervise showroom customer service programs.
• Answer telephone calls according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders; contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently; utilize electronic outside purchase order ledger.
• Process returns and exchanges efficiently; issue refunds using correct payment methods; stage returned merchandise properly.
• Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure adherence to posted work schedules; obtain approvals for deviations; clock in/out per policy.
• Execute store opening/closing duties and day-end procedures; manage deposits and secure building and vehicles.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Spanish language fluency

Job description

O'Reilly Auto Parts in Stratford, CT is seeking a store leader to drive exceptional customer service and oversee daily retail operations. You will supervise a team, ensure accurate invoicing, and manage day-to-day procedures from opening to closing to support a fast-paced environment.

The ideal candidate brings strong communication skills, relevant retail experience, and automotive knowledge. Multilingual abilities are a plus; ASE/RSS certifications are preferred.