Auto Parts Retail Lead: Customer Service & Shift Lead

O'Reilly Auto Enterprises, LLC; Bethel (VT); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive Wages/ PTO

Stock Purchase Plan & 401k with ER Con

Medical, Dental & Vision Insurance (1)

Health/Wellbeing Programs

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts in Bethel, VT, is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance, and operations. The role may assume shift management in their absence. Bilingual candidates are encouraged to apply.

The position emphasizes leading customer service, efficient handling of returns, and accurate invoicing while coordinating with store operations and communications. Strong teamwork is essential.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise the customer service levels in the showroom and ensure program execution.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders; contact customers on shipment arrivals.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts in Bethel, VT, is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance, and operations. The role may assume shift management in their absence. Bilingual candidates are encouraged to apply.

The position emphasizes leading customer service, efficient handling of returns, and accurate invoicing while coordinating with store operations and communications. Strong teamwork is essential.