Retail Service Lead & Shift Supervisor

O'Reilly Auto Parts; Springfield (VT); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401k with Employer Contributions Start

Health Insurance (Medical, Dental, & V

Tuition Educational Assistance

Stock Purchase Plan

Paid Time Off

Career Growth Opportunities

Job summary

O'Reilly Auto Parts in Vermont is seeking a Retail Service Specialist to support the Store Manager and assist in sales, customer service, and store operations. The role may assume shift management in the absence of management staff, with bilingual candidates encouraged to apply.

The position emphasizes strong communication, team leadership, and adherence to company policies while maintaining high standards of store appearance and service.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure adherence to service programs.
• Ensure telephone calls are answered per policy and orders are processed timely.
• Manage buy online/ship to store, transfers, and out-of-area orders, contacting customers upon shipment arrival.
• Oversee returns, exchanges, and refunds with correct payments and orderly processing.
• Ensure merchandise is invoiced before leaving the store and that security procedures are followed.
• Assist with opening/closing duties, money handling, bank deposits, and security checks.
• All other duties as assigned.

Skills

Strong communication

RSS Certification

Spanish

Job description

O'Reilly Auto Parts in Vermont is seeking a Retail Service Specialist to support the Store Manager and assist in sales, customer service, and store operations. The role may assume shift management in the absence of management staff, with bilingual candidates encouraged to apply.

The position emphasizes strong communication, team leadership, and adherence to company policies while maintaining high standards of store appearance and service.