Bilingual Retail Service Lead — Shift Manager

O'Reilly Auto Parts; Bristol (CT); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical/Dental/Vision insurance

FSAs Option

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Bristol, CT is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, and store operations. This role may assume shift management in the absence of store leadership and welcomes bilingual candidates.

The position emphasizes delivering outstanding customer service, managing store operations, and coordinating merchandise, returns, and transfers efficiently. Prior automotive retail experience is beneficial.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and ensure proper execution of service programs.
• Answer phones according to policy and handle inquiries.
• Process buy online/ship to store, hub, and inter-store transfers promptly and notify customers upon shipment arrivals.
• Manage special orders and outside purchases efficiently using the outside purchase ledger.
• Ensure returns are processed accurately and refunds issued with correct methods.
• Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
• Communicate Zipline messages and assign merchandising tasks.
• Monitor work schedules, approve deviations, and ensure correct clock-in/out procedures.
• Perform store opening/closing duties and day-end cash procedures.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts in Bristol, CT is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, and store operations. This role may assume shift management in the absence of store leadership and welcomes bilingual candidates.

The position emphasizes delivering outstanding customer service, managing store operations, and coordinating merchandise, returns, and transfers efficiently. Prior automotive retail experience is beneficial.