Shift Lead - Retail Service & Customer Experience

O'Reilly Auto Parts; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions start

Medical, Dental, Vision Insurance

Tuition assistance

Job summary

O’Reilly Auto Parts is hiring a Retail Service Specialist to support store management in sales, customer service, appearance, and operations. The role may include shift management in the absence of store leadership, with bilingual candidates encouraged to apply.

The position emphasizes excellent customer service, accurate handling of purchases and returns, and ensuring smooth day-to-day store operations with a focus on safety and policy compliance.

Qualifications

• Strong communication and customer service skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
• Answer phones according to company policy.
• Process buy online/ship to store, hub, and store-to-store transfers; contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently according to procedure.
• Process returns and exchanges friendly and accurately with correct refunds.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure adherence to posted work schedule and proper clock-in/out by team members.
• Perform store opening/closing duties, day-end procedures, money deposits, and security checks.
• All other duties as assigned.

Skills

Strong communication skills

Education

RSS Certification

Job description

O’Reilly Auto Parts is hiring a Retail Service Specialist to support store management in sales, customer service, appearance, and operations. The role may include shift management in the absence of store leadership, with bilingual candidates encouraged to apply.

The position emphasizes excellent customer service, accurate handling of purchases and returns, and ensuring smooth day-to-day store operations with a focus on safety and policy compliance.