Shift Lead – Auto Parts Retail & Customer Service

O'Reilly Auto Parts; North Chicago (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) with company contributions

Paid time off

Education assistance programs

Employee health and wellbeing programs

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, and store operations. The role includes shift management responsibilities when management is absent and bilingual candidates are encouraged to apply.

The position emphasizes strong communication, teamwork, and adherence to store policies. It offers a comprehensive compensation package with benefits starting Day One and opportunities for growth within the company.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification.
• Retail sales experience is preferred, ideally in auto parts.
• Knowledge of automotive systems and repair is desirable.
• ASE Certification is a plus.
• Spanish language ability is highly desired.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and execute related programs.
• Ensure phone calls are answered per policy.
• Process buy online/ship to store, hub, and inter-store transfers in a timely manner; contact customers on shipment arrivals.
• Handle special orders and outside purchases efficiently and accurately.
• Invoicing of merchandise including core charges and warranties before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Adhere to posted schedules; manage clock-in/clock-out per policy.
• Perform store opening/closing duties, daily cash procedures, and bank deposits.

Skills

Strong communication skills

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Spanish language (desirable)

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, and store operations. The role includes shift management responsibilities when management is absent and bilingual candidates are encouraged to apply.

The position emphasizes strong communication, teamwork, and adherence to store policies. It offers a comprehensive compensation package with benefits starting Day One and opportunities for growth within the company.