Store Services Lead: Customer Focus & Shift Support

O'Reilly Auto Parts; Milford (CT); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401k with Employer Contributions

Paid Time Off

Tuition Educational Assistance

Job summary

O'Reilly Auto Parts in Milford, CT is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance and operations. The role includes shift management in the absence of store leadership and emphasizes responsive, friendly service for both retail and professional customers.

Candidates with bilingual abilities are encouraged; the position offers competitive hourly pay, a comprehensive benefits package, and opportunities for career growth within the

Qualifications

• RSS Certification is required at hire.
• Retail sales experience preferred, automotive knowledge a plus.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
• Ensure telephone is answered according to company policy.
• Process all buy online/ship to store, hub and store to store transfers, and DC add orders promptly; contact customers on shipment arrivals as needed.
• Ensure that all merchandise, including core charges and warranties, are invoiced before product leaves the store.

Skills

Strong communication skills

Spanish language (desirable)

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts in Milford, CT is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance and operations. The role includes shift management in the absence of store leadership and emphasizes responsive, friendly service for both retail and professional customers.

Candidates with bilingual abilities are encouraged; the position offers competitive hourly pay, a comprehensive benefits package, and opportunities for career growth within the