Shift Lead – Auto Parts Retail & Customer Experience

O'Reilly Automotive Stores, Inc.; Ashland (AL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Stock Purchase Plan

Paid Time Off

Tuition Assistance

Career Growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and daily operations. The role may assume shift management in the absence of store leadership; bilingual candidates encouraged to apply.

Key duties include leading team in customer service, handling buy online/ship to store, returns, invoicing, and coordinating store tasks. The position emphasizes compliance with procedures and delivering friendly, efficient

Qualifications

• Strong communication skills are required.
• RSS Certification must be obtained by the candidate.
• Fluency in multiple languages (Spanish desired) is a plus.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Oversee customer service levels in the showroom and ensure adherence to service programs.
• Handle telephony, order processing, returns, invoicing, and stock movement according to policy.

Skills

Strong communication

RSS Certification

Education

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and daily operations. The role may assume shift management in the absence of store leadership; bilingual candidates encouraged to apply.

Key duties include leading team in customer service, handling buy online/ship to store, returns, invoicing, and coordinating store tasks. The position emphasizes compliance with procedures and delivering friendly, efficient