Shift Lead - Auto Parts Retail & Customer Experience

O'Reilly Auto Parts; Winchester (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

401k with employer contributions

Medical, dental, & vision insurance

Paid time off

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and assist with sales, customer service, store appearance, and operations. The role includes shift management in the manager's absence and a focus on delivering exceptional customer experiences.

Candidates who are bilingual are encouraged to apply, and successful candidates will handle multiple duties across store operations and ensure standards are met daily.

Qualifications

• Strong communication skills required.
• RSS Certification required.

Responsibilities

• Lead store team members in customer service to both retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution.
• Answer phones per policy and manage order processing including BOP/ship-to-store.
• Handle returns, refunds, and exchanges accurately and efficiently.
• Ensure all merchandise is invoiced before leaving the store.
• Delegate merchandising tasks and verify adherence to schedule.
• Perform opening/closing duties and secure money and premises.

Skills

Strong communication

RSS Certification

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and assist with sales, customer service, store appearance, and operations. The role includes shift management in the manager's absence and a focus on delivering exceptional customer experiences.

Candidates who are bilingual are encouraged to apply, and successful candidates will handle multiple duties across store operations and ensure standards are met daily.