Auto Parts Retail Lead & Customer Service

O'Reilly Auto Parts; North Bend (WA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401k starting day one

Tuition assistance

Paid Time Off

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in delivering outstanding customer service, store operations, and appearance. This role includes shift management in the absence of store leadership and a focus on team performance and customer satisfaction.

The position emphasizes strong communication, potential RSS certification, and experience in retail or automotive environments, with bilingual candidates encouraged to apply.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Fluency in Spanish is highly desirable but not required.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and coach on programs like Related sales and Rock the Call.
• Ensure telephone coverage and timely processing of BOPIS, ship-to-store, and transfers.

Skills

Strong communication

RSS Certification

Bilingual (Spanish)

Retail sales experience

ASE Certification

Automotive systems knowledge

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in delivering outstanding customer service, store operations, and appearance. This role includes shift management in the absence of store leadership and a focus on team performance and customer satisfaction.

The position emphasizes strong communication, potential RSS certification, and experience in retail or automotive environments, with bilingual candidates encouraged to apply.