Auto Parts Retail Service Lead

O'Reilly Auto Parts; Circleville (OH); In loco; USD 15.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive wages

401k with employer contributions

Medical, Dental, Vision Insurance

Paid time off

Tuition assistance

Career growth opportunities

Descrizione del lavoro

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, and operations. The role includes shift management responsibilities in the absence of store leadership and encourages bilingual candidates.

Essential duties involve leading team members, managing customer service programs, handling orders and returns, and ensuring accurate invoicing and schedule adherence. Competitive compensation is provided with a comprehensive benefits package.

Competenze

• Strong communication skills.
• Ability to obtain RSS Certification.

Mansioni

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and ensure team execution of service programs.
• Answer phones and handle inquiries per policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders; contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently per procedure; manage outside purchase ledger.
• Ensure returns, exchanges, and refunds are processed accurately and efficiently.
• Ensure all merchandise is invoiced before leaving the store, including core charges and warranties.
• Communicate Zipline messages and assign Image Maker and merchandising tasks as required.
• Ensure adherence to posted schedules and proper clock-in/out; perform day-end closing duties and bank deposits.
• All other duties as assigned.

Conoscenze

Strong communication

RSS Certification

Descrizione del lavoro

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, and operations. The role includes shift management responsibilities in the absence of store leadership and encourages bilingual candidates.

Essential duties involve leading team members, managing customer service programs, handling orders and returns, and ensuring accurate invoicing and schedule adherence. Competitive compensation is provided with a comprehensive benefits package.